Shown on invoices, service agreements, and the app header. Also configurable under Organisation → Branding & auditor.

This is how your invoices and service agreements will open. Update via Organisation settings.

Manage registration groups once in Organisation settings. The saved groups determine the matching support categories across budgets and the Schedule of Support.

The full NDIS Support Catalogue (all priced items, with effective dates) powers date-accurate pricing. From 2026-27 the catalogue uses a single National price (plus Remote / Very Remote loadings) — there are no per-state prices. When the NDIS publishes a new catalogue, upload the spreadsheet here to update it. The structure is checked before anything changes, and you'll see exactly what will be added, changed, or removed before confirming. Older per-state files still import.

Mycelium uses public holiday dates to apply SCHADS PH penalty rates on rosters. Verified dates for FY 2025-26 and 2026-27 are built in. To extend coverage, import future years from the Fair Work Ombudsman.

Uploaded and external policy documents, with acknowledgement tracking and review schedules. Policy bundles imported into Mycelium appear separately below.

Create a draft bundle or review a tenant setup plan, then return here to save it.

Create policy bundle · Review tenant setup

Who has acknowledged which required policy, and when. An assessor asks for this register and its version history on every document.

AI, help-assistant and PDF-rendering requests pass through your authenticated Mycelium gateway. Provider credentials remain server-side.

Mycelium owns the workflow, privacy classification, review control and audit record. AI providers are separate server-side adapters. The status below is for the currently selected customer and does not expose any other customer or ICONSULTIT platform controls.

Bird is the default Mycelium provider for outbound email and SMS and for inbound email/SMS replies. Customer branding is applied by Mycelium. Bird credentials, channel mapping and webhook verification remain in the separate server adapter.

Creates Supabase logins for staff from the staff record. The Worker holds the service key as a Cloudflare secret and verifies your own token before acting — no key ever reaches this browser.

When you invite an applicant from the Onboarding view, the link points at the applicant portal where they enter their own details and upload documents. Set the portal\u2019s base URL here. (The portal itself is deployed separately.)

Manage in-app and external courses together. External providers issue their own certificates; record the completion date and evidence on the staff Training tab.

These are the roles a contact can play for a participant (shown in the contact link picker). Built-in roles are shipped with Mycelium — you can rename or hide them, but the four auto-flag roles (plan manager, support coordinator, guardian, emergency contact) stay wired to their participant fields. Add your own roles and groups for anything specific to how you work. Changes sync to all your devices.

Name the shifts you run — AM 07:00–15:00, PM 15:00–23:00, Night 23:00–07:00 — and they appear as one-click chips above every start and end time in the app: the roster shift editor, the Schedule of Supports block editor, the roster tray, the routine editor and the appointment form.

These are times and nothing else. A standard shift carries no support type, no ratio and no rate. It fills two boxes. The SCHADS band, the NDIS item and the price are still worked out from the actual times on the actual shift, exactly as before — so renaming or retiming one here changes what is offered, never what has already been rostered or billed.

Two names for the same span is fine — a house may run “Night” and “Sleepover” over the same eight hours. A shift that crosses midnight is normal and its length is shown so you can check it reads the way you meant.

These are the health domains that appear on a participant's Medical tab as plan rows (Yes/No/Not sure + description + plan date + upload). Built-in domains can be renamed or hidden; add your own for anything specific to how you work. Changes sync to all your devices.

This sets the Frontline Practice Leadership KPI shown on the Practice Leadership view: how often each observable support worker should be observed, over what rolling window, and where the amber (at-risk) line sits. Observable workers are support workers and senior support workers. Changes sync to all your devices.

Download and restore JSON files on the dedicated Import & Export page.

A complete backup (including the audit log) is uploaded automatically to secure cloud storage in Sydney once a day when you open Mycelium online. This protects against losing data stored only on this device.

Tenant-level counts only. Error messages, care-record content and record identifiers are not collected.

Deletes all Mycelium data on this device. Cannot be undone. Make a backup first.

Support cannot see this organisation by default. An administrator must approve a named, time-limited request. Write access is separate and must have been explicitly requested.

Manage role groups and assign staff to roles.

Choose the roles for each explicitly classified event. Death and other major or reportable categories always include the head of organisation. A person holding several roles receives one in-app task. These tasks are not an emergency alert or a notification to the NDIS Commission.

Read the medication procedures available in Mycelium. This viewer does not edit policies.

Load or remove demo data for testing. Not for use with real participant records.

Something broken or confusing? Let Steve know — every bug report goes on the fix list.